Front Desk Agent

Overview

A front office agent is the face of CORE, the role is reception based and encompasses reservation, hosting and administrative duties.

Achieve 80% members satisfaction, solve issues within 24hr, if with 3^rd parties a 48hr lead time, ensuring that we as a business deliver our vision and reach our financial targets.

Ensure guests are served and cared for through efficient and smooth operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, as part of the Guest Relation department you are the CORE ambassador and it is an essential part in making everyone feel welcome, valued, comfortable and deliver an exceptional customer experience.

Job Responsibilities:

• All members to be greeted professionally, treated equally, receive exceptional and consistent service, feel valued and comfortable in their environment.
• Keep records of members interactions, process customer accounts, and file documents.
• Identify members needs to achieve satisfaction.
• Keep records of members interactions and transactions, recording details of inquiries, complaints, comments, and actions are taken.
• Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
• Proactively collect feedback from members, document and share it. Ensure the correct action is taken to handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Proactively engage people in exercise and activity is at the heart of everything you do.
• Brand awareness creation, always go the extra mile to engage members.
• Build sustainable relationships of trust through open and interactive communication with members and the CORE team.
• Build a value for money culture amongst members and the CORE team.
• All interactions with members are submitted into the system.
• Membership administration is carried out efficiently and with attention to detail.
• Membership data always remains confidential.
• Participation in all marketing and community building activities
• Assist with administration duties: filing, products supply inventory, updating Guest’s profile and other required to support management and operations.
• Provide accurate information about facilities in person and via telephone.

Experiences & Qualifications

• High school graduate
• University Diploma or Degree Experience
• Previous experience within guest service or customer care
• Excellent English / Arabic language skills, verbal / written