Head Waitress

Food and Beverage • Riyadh, Saudi Arabia

Overview

Manage and develop the restaurant food and beverage standards and to ensure maximization of departmental profits. To optimize guest satisfaction through consistent high operating standards, and to carry out Management shifts and take responsibility for entire operation.

Job Responsibilities

Ensure the day-to-day operation is smooth in the restaurant
Assist the leadership team of the restaurant in achieving high guest satisfaction
Guide and lead the server in the restaurant
Perform the duties of supervisor on regular basis
Maximize sales potential and encourage up selling to maximize rates.
Ensure cash floats are always secured.
To work within budgeted costs
To minimize abuse of operating equipment
To ensure that requisitions for supplies are completed, delivered, and accounted for.
To minimize the use of overtime
To ensure that there is always enough operating equipment.
To record all voids and report any payment discrepancies to Restaurant Manager.
To follow Company procedures when handling cash, credit cards and cheques.
To see guests concerning all complaints and report all complaints to Manager.
To liaise with colleagues over guests’ requirements and needs.
To ensure handover at shift end and beginning.
To liaise with Head Chef on a regular basis.
To liaise with Reception on a regular’s basis.
To always gain customer feedback.
To complete a full report of the day’s events in the Management Report Book.
Create and maintain a personal and respectful rapport with regular guests.
Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests, and enquiries, taking the necessary action steps and ensuring thorough follow-through.
Familiarize yourself with guests needs and requirements to ensure an efficient and friendly service
Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
Support all other revenue centres in the facility such as Rooms and Events
To be results driven and totally accountable.
Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
Ensure that the business is seen as a respected, important member of the community by local influencers

Experiences & Qualifications

Minimum 2 (two) years’ management experience in Restaurants and Bars.
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel